Complaining About Your Solicitor And The Grounds Required
Times have changed now as solicitors who could pretty much get away with anything are now finding they can not! This article discusses the grounds that you may have for complaining and exactly what you should do.
Naivity leaves people, all too often believing that solicitors will only ever give us the very best service. I believe we think this because they are trained professionals in this area. Wake up and smell the coffee if this has just described your attitude towards solicitors; it’s definitely time to give yourself a shake!
Unfortunately, in reality, there are a lot of firms of solicitors that will not offer you anything like such a good level of service. Knowing that you will not usually question them has left solicitors in the past in a position where they have been able to sit at their desks, doing nothing. This is due to the fact that they know about the law and we don’t. Further, that you certainly won’t be brazen enough to go ahead and complain about them. So go ahead and shock them; complain about a solicitor if the need arises.
These attitudes, thankfully, are now just starting to change. The large amounts of money that people hand over to such firms are now being questioned as clients expect more for their money than they once had. Solicitors used to be able to tell you anything and we would trust them; gone are these days. Being charged for something by a solicitor that was totally unfair, is something that clients are finding the voice to speak up about these days.
Complain about a solicitor on the grounds as seen below:
Where your solicitor has failed to undertake the work you had agreed
Information relating to your bill should be adequate so failure to do this is grounds for complaint
Where they have involved you in unreasonable delays
Provided you with inaccurate or incomplete information
Lack of communication and failure to inform you of the progress of your case
If you feel that you have a valid complaint against your solicitor, in the first instance you should raise this with a more senior partner within the firm itself. The Legal Complaints Service, is an organisation that is run through the Law Society, so once you have exhausted this process, then this is the next step for you. If your complaint, once assessed is upheld by this body, then the solicitor will be forced to resolve the situation in your favour.
Do your homework and research the company you wish to instruct thoroughly. This ensures that the eventuality never comes around in the first place. To best facilitate this, why not log on to a site which contains reviews of the solicitors in your area? This way, if previous clients have received a poor level of service, they will scream it from the rooftops and give you plenty of fore-warning. Solicitor.Info will not disappoint you. They are an example of one such site that will be helpful in your quest to find the right solicitor for you. Rate a solicitor and help other people to find those firms out their who offer a good service.
